Workforce Management Manager
Accenture Philippines
- Manila, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Represents the project(s) on highly visible, sensitive and controversial issues before external constituencies; defuses troublesome issues related to Accenture, Client, and internal policies and procedures; manages and promotes relationships with significant external constituencies.
- Regularly facilitates team involvement processes for policy input, to resolve significant issues and gathers external feedback through facilitating group processes.
- Identify, document, escalate, and communicate significant Real time, Routing and Reporting events to Senior Leadership team.
- On an ongoing and consistently substantial basis, coordinates, integrates, and provides organized work efforts to achieve positive operational targeted outcomes.
- Provide recommendations for development of significant programs; implement programs by developing procedures and processes, and by managing resources to achieve program objectives targeted by senior decision makers
- Assure Business Continuity Management (BCM) Processes, including resilience strategies, recovery objectives, business continuity and crisis management plans are in place, current, and being exercised annually.
(EH 1565)
Kualifikasi Minimum
- Bachelor’s degree holder
- Must have at least 12 years of experience in Workforce Management under BPO industry
- Must have at least 5 years of experience in managerial position
- Must have an experience Workforce and Command Center
- Must be knowledgeable in Statistics, Data Science and Cloud Machine Learning
- Must have Project Management experience
- Excellent communication skills
- Proven experience consulting with all levels of management, peers, and teams
- Must be willing to work on a shifting schedule
- Six Sigma certification is an advantage
Ringkasan Perkerjaan
- Tingkat Posisi
- Direktur / Eksekutif
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Tentang Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.