Customer Service Account Manager | eCommerce
9Grids, Inc.
- Makati, PhilippinesGoodwill Bldg. Gil Puyat Ave., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 30.000,00 - PHP 70.000,00 / bulanPHP300007000030000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Our company is growing fast and we need highly motivated people that can make an impact in less than 3 months time. We want people who have big goals and are not afraid to dream big.
What would be your role?
This isn’t a pioneer account. This is a pioneer company. We want to build our in-house customer service (email support eCommerce) team. We expect you to develop all the processes and systems in operations, training, and QA. You will also lead the department in achieving quality and quantity KPIs. Lastly, we expect you to identify and train future team leads.
This is a Consultant position. Working days are negotiable as long as you deliver.
Kualifikasi Minimum
- 7+ years of experience in the BPO or customer service industry.
- 3+ years of experience developing processes, systems, training, and QA.
- Email Support experience and eCommerce (online shops) experience are required.
- Willing to work in Makati as a Consultant.
Fasilitas dan Tunjangan
- Work from Home
- Flexitime
Keahlian yang diperlukan
- Change Management
- Operations Management
- Project Management
- Email Support
- Customer Service
- Process Improvement
- Critical Thinking
Ringkasan Perkerjaan
- Tingkat Posisi
- Direktur / Eksekutif
- Spesialisasi
- Management and Consultancy
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Goodwill Bldg. Gil Puyat Ave., Makati, Metro Manila, Philippines
Tentang 9Grids, Inc.
9grids Inc. was founded June of 2016 as an advertising company enabling businesses to expand their capabilities through effective advertising.
The company’s breakthrough deal was signing up a Malaysian e-commerce company in 2016. Up until today, we are servicing this company. We help drive traffic to their websites by doing online advertising. We perform the end to end servicing – from conceptualization of advertising materials, to production, ad placement, ad monitoring, and even the customer service and fulfillment processes. Our goal is to learn and to be the best in marketing for our clients. We seek to be able to sell anything with our experience and expertise in marketing.
We make sure everyone has work-life balance. We know how to have fun! We take care of people. We make sure they grow in both professional and personal aspects of their lives. We push everyone to do their best and to achieve their dreams. We greatly value individual growth. We also believe that culture is the best business plan. We value company culture and the people as much as we value the output of each individual. We make sure that employees have a collaborative environment that can help them grow. We are also committed in making this company big by planting the seeds today. We invest in our people and in learning as much as we can so that we may have a more stable company, and our people, stable careers.
We are for the long term.