Customer Relationship Associate

ZEN Rooms

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Metro Manila
  • 16,000.00 - 25,000.00 PHP / monthPHP16,000.0025,000.0016,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 9 Oct
Recruiter was hiring 11 hours ago

Customer Relationship Associate

ZEN Rooms

Job Description

We are actively seeking a self-driven individual to fulfill the role of Customer Excellence Associate position. ZEN Rooms is rapidly expanding and we require an additional member to our customer care team to help successfully deliver the best customer experience in this business.

The role requires a high degree of customer service, great professionalism, adaptability, tact and self-confidence. The ability to work in a fast paced evolving environment with all its challenges and opportunities is critical to the success in this position. Good computer skills are required as you will deal with a wide range of administrative tasks using a number of on-line portal applications, websites and our in-house systems. Our employees across the globe all share the same philosophy of working hard, having fun and being part of one cohesive team.


  • Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
  • Be responsible for committed deliverables and accountable to colleagues for the success of the team
  • Management of inbound and outbound telephone calls (60% - international customers/partners)
  • Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
  • Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served
  • Order tracking and processing
  • Stock control and inventory management
  • Manage customers chats and emails
  • Delivering best customer experience

Minimum Qualifications

  • Experience in handling direct customer service support is a plus.
  • Pro-active and self-driven students and graduates with hands-on can-do attitude.
  • Excellent written and spoken English and Tagalog.
  • Outstanding communication skills.
  • High attention to detail.
  • Willingness to learn.
  • Able to change procedures to fit an ever evolving operation process.
  • Good computer skills to deal with a number of online applications, websites, and in-house IT systems.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Employee Discounts Employee Discounts
  • Performance Bonus Performance Bonus

Required Skills

  • Customer Service
  • Communication Skills

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Office Address
Makati, Metro Manila, Philippines
Hospitality and Tourism
1 opening

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About ZEN Rooms

ZEN Rooms, one of the fastest growing companies in South East Asia, is hiring Pricing Analyst to expand its successful business in South East Asia. ZEN was seeded in 2015 by Rocket Internet, the most successful emerging markets investor behind multi-billion dollar exits such as Lazada, Zalando, Foodpanda, Daraz, Groupon and Jumia. Who is ZEN Rooms? ZEN Rooms was founded with the mission to improve the defective budget hospitality sector in South East Asia (the world's fastest growing travel market). ZEN now operates in 5 countries, is already a top 3 hotel franchise, working with thousands of franchisees to improve the value for money of hotel rooms and empower the domestic population to travel more and pay less! How we work: ZEN partners with independent property owners and brings them under the franchise to maximize their potential in sales, tech and operational efficiencies. ZEN is building the Accor of South East Asia. In less than 4 years, ZEN has already achieved the highest customer satisfaction ratings in the region's budget hotel industry and is consistently quadrupling its revenue each year.
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