Customer Service Representative (CSR)
Yavin Tech
- Muntinlupa, PhilippinesRichville Corporate Tower Madrigal Business Park Alabang, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-11-18T16:00:00+00:00Job closed.
Job Description
- Successful applicants are going to assist our customers in their concerns regarding orders and / or product orders via call or email.
- Answer calls and responds to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Minimum Qualifications
- Must have reached at least 2nd-year college.
- Must be fluent in speaking the English language.
- Possess good moral character.
- Must have at least 1-year work experience in a call center company
- Preferably living within Alabang, Muntinlupa, and Las Pinas area.
- Applicants must be well-versed in the English language, both in oral and written and must be keen in details. He/she must be willing to work on a rotational shift and can work even on weekends and holidays.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Richville Corporate Tower Madrigal Business Park Alabang, Muntinlupa, Metro Manila, Philippines
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About Yavin Tech
WE ARE YAVIN TECHNOLOGIES
A reputable Virtual Service Company dedicated to connecting local talent
with businesses around the world, wherever quality virtual services are needed.