Customer Engagement Specialist
Xurpas Inc
- Makati, Philippines7th floor, Cambridge Center 108 Tordesillas St., Salcedo Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱29,975.00 / monthPHP250002997525000MONTH
- Full timeFULL_TIME
Job Description
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Manages incoming calls.
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Generates sales leads.
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Identifies and assesses customers’ needs to achieve satisfaction.
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Builds sustainable relationships and trust with customer accounts through open and interactive communication.
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Provides accurate, valid and complete information by using the right methods/ tools.
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Meets customer service team sales targets and call handling quotas.
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Handles customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents.
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Follows communication procedures, guidelines and policies.
Minimum Qualifications
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At least 1 year experience in the BPO industry handling outbound sales/ leads generation account.
- Strong analytical and planning skills.
- Excellent communication and presentation skills.
- Excellent problem-solving skills.
Perks and Benefits
- Flexitime
- Paid Vacation Leave
- Paid Sick Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Performance Bonus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 7th floor, Cambridge Center 108 Tordesillas St., Salcedo Village, Makati, Metro Manila, Philippines