Technical Support Representative

XCEED Customer Care Solutions Limited

Preferred Educational Attainment
Completed associate's degree
a month ago
Application deadline
in a month
Recruiter responds
50% of the time
Recruiter last seen
24 days ago
Computer Software / Engineering
Employment Type
Full time
Office Address
Paragon ICC, 10F Philamlife Tower, 8767 Paseo de Roxas, Makati City, Mondays to Fridays from 9AM to 6PM., Makati, Philippines
Minimum Qualifications:
Completed associate's degree
  • Has experience in software troubleshooting and problem solving the Windows Desktop Operating System (XP, 7 and 8) as well as 3rd party application issues in this environment; relevant certifications will be advantageous.
  • Graduate of at least 2 years of college education of any IT-related courses, or has a vocational/training diploma/certificate related to IT.
  • Proficient in the English language, both verbally and written.
  • Must be highly flexible and can easily adapt in a challenging working atmosphere.
  • Can work in a fast-paced, result-oriented environment.
Job Description

The Technical Support Representative shall be responsible in providing technical support and customer service to Xceed CCS' existing and potential customer through e-mail, web chat, phones and Remote Sessions. He/She will handle customers concerns regarding account related issues, internal software support and Windows troubleshooting and problem solving.

About XCEED Customer Care Solutions Limited
Xceed CCS offers cutting-edge solutions and world-class services to its clients worldwide. We offer a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients. We foster open channels of communication with customers that enable us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste.

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