Customer Service Representative (CSR)

World Networking Services


Vacancy
30 openings
Preferred Educational Attainment
Graduated from college
Posted
2 months ago
Application deadline
in 12 days
Recruiter responds
38% of the time
Recruiter last seen
2 months ago
Industry
Human Resources / HR
Employment Type
Full time
Office Address
Robinsons Forum, Mandaluyong, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college

Profile A

  • Graduate of any 4-year course
  • Good communication and presentation skills
  • Excellent problem-solving skills
  • Willing to work in night shift
  • Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong

Profile B

  • 3 years in college with 1 year call center experience
  • Now accepts 3 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
  • 2 years in college with 2 years call center experience
  • Now accepts 2 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
  • Willing to work in night shift
  • Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong
Job Description
  • Provide support for resolution of customer problems, issues, requests and queries.
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
  • Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently.
  • To support & record a variety of customer service issues through telephone from customers.
  • Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
  • To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
  • To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
  • To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities.
About World Networking Services
World Networking Services Inc. (WNS) has been an active services partner to its clients since 1998. Founded in New York, it has its presence felt throughout the country by providing talented individuals to companies who have continually sought its assistance and solutions. World Networking Services has been successfully delivering results in areas of Staffing, Professional Services, Executive Recruitments, Cross Border Recruitment, IT Enabled Services, Business Consulting and other value added services such as World Networking Services currently operates through its offices located in three continents, namely, North America, Asia and Asia-pacific. World Networking Services recruiting arsenal include experts that come from industry specific backgrounds that enable them to identify the right talent for the right need. It requires subtle qualities that could only be gained by past exposure and experience in that specific field. Be it Technology, Business, Labor, Call Center Operations, our business is providing people and our staff has the know-how to make it all happen.


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