Call Center Customer Service Representative (CSR)
TalentHero
- Pasig, Philippines2nd floor Metrowalk Complex, Meralco Avenue , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Expired 3 years ago
2020-12-25T16:00:00+00:00Job closed.
Job Description
Our member company is looking for their next Customer Service Representative that has a friendly attitude, impressive communication skills, a genuine desire to help people, and is experienced in eCommerce! You will be responsible for providing a high level of service to customers via phone, live chat, and email.
Your Day -To -Day
- Communicating to customers via email
- Replying to chat inquiries from customers
- Making outbound phone calls to customers as required
- Taking in inbound calls
- Achieving KPI’s as set by the Customer Service Manager
Personal Development
- Actively seek feedback from peers, direct reports, and team
- Demonstrate a desire to grow and learn
- Share in establishing change processes for self as required
- Works well under pressure
Fun Stuff
- Base Pay: P20,000 - P25,000
- Allowance: P1,500
- HMO upon regularization
- SSS
- Pag-ibig
- Philhealth
- Leave Credits upon regularization
- 13th Month Pay
- Pre-Screening will be done via Video Call
- Schedule: 9AM to 6PM AU (6AM to 3PM MNL)
- Fixed weekends off | Monday to Friday Only
Minimum Qualifications
You Need To Have
- Excellent written and fluent verbal communication skills
- Strong understanding of eCommerce
- Negotiation skills for sales and resolving issues
- Fast & accurate typing skills
- Excellent spelling and grammar
- Capable of solving problems & handling complaints
- Ability to show empathetic customer service, take ownership and
- responsibility of all situations
- Attention to detail
- Work well in a team environment
- Passion and enthusiasm
- Strong work ethic, contribute a very professional attitude towards all aspects of work
- At least 24 months (2 years) experience in a similar role
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Paid Holidays
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Meralco Ave, Pasig, Metro Manila, Philippines
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About TalentHero
TalentHero is a global talent acquisition platform that enables companies to hire anyone in the world through our vetted network of freelance recruiters and agencies.
Whether you need to only hire one employee or hundreds, we have customized packages that will fit any companies needs.
We’re trusted by thousands of employers all over the world for hiring staff from all industries, our verticals are: Technology, Marketing, eCommerce, Startups, Customer Support, Back Office, Accounting, Finance, Banking, Insurance, Logistics, Multi-Lingual, Expats, Healthcare, Media, Design, BPO’s, and Executive Hires.