Job closed.
Job Description
What will you do?
- Accurately review and action fraud alerts across different brands
- Review multiple and related accounts to stop potential fraud rings, returning barred players, and accounts in breach of rules
- Conduct enhanced due diligence on customers by requesting verification documents and recommending when to request further documents
- Work with verification, game integrity, and compliance teams to ensure accounts are fully investigated and attended as necessary
- Make recommendations for new or improvements to alerts, tools, procedures and templates
- Report any issues discovered with tools and reports when they are not functioning as expected
- Be comprehensively aware of AML requirements and procedures and assist in investigations of escalated reports from staff to then further escalate to the MLRO
Minimum Qualifications
What are the requirements?
- Have excellent product and process knowledge to be able to effectively and efficiently pass on knowledge qualification.
- Checks work thoroughly to ensure accuracy and completeness; remains aware and takes care of details that are easy to overlook or dismiss as insignificant.
- Delivers service to customers consistently within service level standards.
- Identifies key facts in a range of data; shows insight into the root cause/s of problems, generates a range of solutions and courses of action with benefits, costs, and risks associated with each and probes all possible sources for answers, and thinks “outside the box” to find options.
- Shows willingness to do his/her part in order to accomplish assigned tasks efficiently and achieve a common team goal.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- City of Perth, Western Australia, Australia
About VGW
OUR STORY
We started in 2010 with the vision of creating a virtual world with a focus on gaming and entertainment.
Since then, VGW has grown into a leading social gaming provider offering players a broad range of fun and engaging games. What started as slots only offering has grown to include a number of table games including poker, black jack and roulette.
WHY YOU WILL ENJOY WORKING AT VGW?
We are committed to building something amazing, pushing our boundaries and having fun in the process.
No suits (unless you want to wear one), flexible working hours, work from home is offered and when we do our annual planning session, we make sure we include everyone - the whole company is invited! What's more, that usually at an exciting overseas destination!
Don't be fooled though, its no tea break - we are all obsessive about our products, customers and expect you to be too.
We are a diverse company which believes in a work hard / play hard ethos. We are determined to find the strongest talent in our space and it's our current mission to scour the globe to find it.