Job Description
ABOUT THE JOB
You will be answering complex tickets and concerns (i.e., complaints, escalations, inquiries, etc) from both Uber riders and partner drivers through phone, chat and email. It’s a challenging but exciting role and that’s why we’re looking for people with high analytical skills that can perform well under pressure.
WHAT YOU ARE
Passionate and obsessed about growing Uber through excellent support.
Cool and calm under pressure. Dealing with new and different challenges among a wide range of rider and partner-driver cultures excites you. Incredibly empathetic and understanding. You are easily adaptable to the emotion and tone of the rider or partner-driver you are dealing with.
BOTTOM LINE
You will be part of a great team. We’re building something awesome that we get to share with the world. You must be ready to get your hands dirty, but also think strategically and bring the voice of Uber to everyone!
Minimum Qualifications
REQUIREMENTS
- Work experience of 0-2 years in a high intensity, fast paced environment
- Excellent in both written and spoken English
- Exceptional comprehension and writing skills
- High proficiency using computers (typing, quickly navigating between various tools) and softwares
- Excellent problem solving skills, able to connect effectively what users are asking for with answers to their true issues
- Passion for creating support experiences that exceed users’ expectations
- Willingness to work in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
- Willingness to work on different shifts, totalling 40 hours per week, including weekend and weekly evening shifts
- An Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Performance Bonus
Other
PERKS
- Ground floor opportunity with the team; shape the direction of the company
- The rare opportunity to change the world such that everyone around you is using the product you built
- We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
- Sharp, motivated, hard-working co-workers in a fun office environment
Required Skills
- Business Correspondence
- Sales and Marketing Knowledge
- Problem Sensitivity
- Deductive Reasoning
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's studies
- Recruiter response to application
- Once in a while
- Office Address
- 21st Floor, SM Aura, McKinley Parkway, BGC, Taguig, Taguig, Metro Manila, Philippines