Customer Success Associate
Trends Group, Inc.
- Makati, PhilippinesPark Square UV Express Terminal, East St, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Success Associate (CSA) role is focused driving Maintenance and Subscription renewals of the portfolio carried by Trends. The CSA will be assigned to support the Business Units in ensuring that the Principal Enrolment Support are available, scoping and developing services opportunities and maintenance costs. The CSA is also expected to sit down with the technical teams for continuous improvement based on business reviews and feedback from the client.
The role reports directly to the Customer Success Manager.
Primary Responsibilities:
- Scoping and Maintenance Costing
- Provide the complete and accurate costs to be considered by the Business Units in a Maintenance or Subscription Renewal
- Coordinate with Vendors for discount, extensions and any changes in scope for the support required
- Assists Sales in scoping the full requirement of the client and helps recommend best practices for a more risk-free MA coverage
- Services Business Development
- Assist Sales in creating or finding additional opportunities for renewal
- Recommend strategies for maintenance renewal coverage for a more efficient and cost-effective scope
- Provides End-of-Support dates of equipment / system being enrolled in MA to be able to open opportunities for refresh / upgrade
- Client Services Business Review
- Joins Business review meeting with client to be able to capture positive and negative points to be considered for continuous improvement
- If needed, prepares the Business Review Presentation
- Services Vendor Relations
- Ensure enrollment renewals are on time to avoid late-penalty fees
Minimum Qualifications
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Fresh Grads are welcome to apply so long as you are willing to be trained and eager to learn
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 23F Trafalgar Plaza, Makati, Metro Manila, Philippines
About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.