Senior Deployment Specialist | Professional Services  

The Deployment Specialist / Sr. Specialist (DS/Sr.DS) is responsible for accomplishing project objectives by planning and evaluating project activities related to the deployment of TalentWise Solutions. The DS/Sr.DS will be accountable for scope creation and configuration needed to fully deploy TalentWise Solutions and ensure client satisfaction.

• Acting as the face of TalentWise Professional Services (PS) to customers and integration partners, the Deployment Specialist / Sr. Specialist will be responsible for delivering the entire PS engagement working with Sales, Account Management, Technical Support, Engineering and Product Management in order to deliver solutions to customers.
• Responsible for gathering, translating and communicating customer business needs and deliver these needs on time and within budget.
• Provide world class customer services through each phase of the deployment resulting in a high level of customer satisfaction.
• Understand and configure unique desired functionality and process.
• Account configuration and integration.
• Maintain close communication with the client to confirm details, timeframes and expectations with Sales and Account Manager.
• Assess and manage risk throughout all aspects of the implementation.
• Leverage the full range of appropriate resources (both technical and non-technical) in design and delivery.
• Track deployment activity and communication in SalesForce.

• 1-2 years in customer-facing role is preferred, customer service or technical support role;
• Highly organized and reliable;
• Excellent written and oral communication skills;
• Positive attitude and collaborative;
• Motivation to self-start and execute with a keen attention to detail;
• Proficient with Word, Excel, Outlook and/or SalesForce, preferred;