Bahasa Melayu Helpdesk Technician - Travel Business Client

Stefanini Philippines Inc.

Posted 3 months ago and deadline of application is on 24 Jan
Recruiter was just hiring 6 hours ago

Job Description

  • Provide professional end-user support via telephone, email, or web;
  • Provide restorative or maintenance actions to resolve end-user problems;
  • Able to resolve account specific technical, customer, end-user issues;
  • Responds to end-user problems based on standard procedures;
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately;

Additional Notes

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Minimum Qualifications

Bahasa Melayu Helpdesk Technician for Bahasa Melayu Native Speakers

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field;
  • Required skills: Basic hardware knowledge, basic software knowledge, basic networking;
  • Average written and spoken communication skills in one or more languages (aside from English and Filipino);
  • At least 1 year of working experience in the related field is required for this position;
  • Preferably 1-4 years Experienced Employees specializing in IT/Computer - Hardware or equivalent;
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Life Insurance Life Insurance
  • Employee Discounts Employee Discounts
  • Mobile Phone Discount Mobile Phone Discount
  • Transportation Allowances Transportation Allowances
  • Performance Bonus Performance Bonus

Required Skills

  • Computer Networking
  • Customer Service
  • Networking
  • Communication Skills
  • Computer Troubleshooting
  • Computer Hardware Troubleshooting

Preferred Courses

  • Information Technology
  • Computer Science
  • Certificate in Information Technology

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Completed vocational course
Office Address
Makati, Metro Manila, Philippines
Outsourcing / Offshoring
1 opening

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.
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