Reports Analyst

Stefanini Philippines Inc.

Expired in 6 months

This job is no longer accepting applications.See available related jobs.

Job Description

  • Develops Operations reports and provides analysis of delivery and quality performance.
  • Performs analysis by creating reports, charts, graphs of findings in support of business operations
  • Monitor, analyze and report the production and quality variances from standard
  • Provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report, SBT Report, CIP, Gap Analysis
  • Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.
  • Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.
  • Coordinates with other departments as needed.
  • Requests assistance and guidance from the Operations Management when necessary.
  • Carries out other related functions that may be assigned from time to time.
  • Abides by the company policies and rules and act in a professional manner.
  • Act as interface between the client and Stefanini
  • Recommend and implement changes to operational processes and practices.
  • Ability to lead and manage projects

Additional Notes

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Minimum Qualifications

  • Graduate of a 4-year course preferably.
  • 4+ years’ experience
  • With experience working in a BPO company
  • Ability to analyze and interpret data, identify solutions, exercise independent judgment
  • Understanding of database tools and languages
  • Excellent numerical ability.
  • Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access, and other basic programs such as the use of internet and computer-based communication tools.
  • Good listening skills and ability to take detailed work instructions.
  • Keen attention to details.
  • Ability to organize work and prioritize tasks.
  • Good verbal and written communications skills in English.
  • Trustworthy, honest, and cautious in handling sensitive information and documents and has proven personal and professional integrity.
  • Ability to work independently or with minimum supervision.
  • Open to feedback and constructive criticisms.
  • Excellent attendance record.
  • Patience and flexibility in responding to frequently changing requirements and/or management styles.
  • Good interpersonal skills and the ability to work with diverse groups of people throughout all levels of the organization.

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Graduated from college
Recruiter response to application
Once in a while 
Office Address
30F GT Tower, Ayala Avenue corner HV Dela Costa Street, Makati, Metro Manila, Philippines
Outsourcing / Offshoring
1 opening

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.
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