Guest Service Representative (SM Prestige) | Pampanga

SM Mart Inc.

  • San Fernando, Philippines
    Building F, SM Corporate Offices, JW Diokno Blvd., Mall Of Asia Complex, Pasay City, San Fernando, Central Luzon, Philippines
    San Fernando
    Central Luzon
  • Full time
Recruiter was hiring 2 days ago

Job Description

  • Welcomes all Prestige members and guests accessing the Prestige Lounge
  • Serves refreshments and attends promptly to requests/queries of Prestige members and their guests
  • Knowledgeable on all of Prestige Lounge services and those of The SM Store
  • Records Prestige member interactions, through incident reports, especially when it involves complaints and/or feedback
  • Strictly implements Prestige Lounge House Rules
  • Records properly any violations in the Prestige Lounge Monitoring System
  • Maintains a positive, emphatic and professional attitude toward Prestige members and guests at all times especially during challenging situations
  • Receives customer complaints, pacify and listens to guests, and escalate problems to higher authorities/management
  • Monitors and processes orders for Prestige Lounge consumables
  • Responsible for maintenance and cleanliness of the Prestige Lounge and backroom areas
  • Properly endorses daily tasks operations to colleagues when shift ends
  • Ensures the proper hand-over of customers’ left-behind personal items to the CRO

Efficiently coordinates with all offices in The SM Store as well as Head Office relating to Prestige Lounge operations

Minimum Qualifications

  • 4-year graduate of any course (2-year diploma holder if with exemplary skill set shall be considered)
  • With pleasing personality
  • Proficient in English both spoken and written
  • Internship / Work Experience in the hotel industry and/or customer service industry is/are a plus
  • Comfortable in using computer applications
  • Has good grasp or with experience in working around customer service
  • Ability to stay calm when Prestige members are stressed or upset
  • Willing to work flexible/long hours

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Olongapo-Gapan Road, Lagundi, Mexico, Pampanga (East Wing) and, San Jose Rd, San Fernando, 2000 Pampanga
Retail Industry
1 opening

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About SM Mart Inc.

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online. SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online! We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime Our Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.
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