Customer Service Manager | Olongapo Central

SM Mart Inc.

  • Olongapo, Philippines
    Olongapo, Central Luzon, Philippines
    Olongapo
    Central Luzon
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 31 Aug
Recruiter was hiring a day ago

Customer Service Manager | Olongapo Central

SM Mart Inc.

Job Description

Manage Customer Interactions: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters

  • Build Customer Relationships

Build relationships with all customers who register with the Gift Registry to foster customer loyalty

  • Resolve Customer Complaints

Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers

  • Audit Staff

Make a daily check on the team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)

  • Train Customer Service Supervisors

Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College degree
  • Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
  • Strong communication skills and phone etiquette. Required language(s): English, Filipino
  • Required Skill(s): Customer Service
  • Basic computer skills (MS Office)
  • Flexible to be assigned to work schedules supporting the retail operational hours
  • Willing to be assigned in our soon-to-open branch in Olongapo Central

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Olongapo, Central Luzon, Philippines
Industry
Retail Industry
Website
https://smretailcareers.com

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About SM Mart Inc.

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online. SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online! We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime Our Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.
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