Coach | Team Leader | Non-Agent | Pasig

Sitel Philippines inc.

  • Pasig, Philippines
    , Ground Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 25,000.00 - 35,000.00 PHP / monthPHP25,000.0035,000.0025,000.00MONTH
  • Full time
Posted 4 days ago and deadline of application is on 30 Dec
Recruiter was hiring 10 hours ago

Coach | Team Leader | Non-Agent | Pasig

Sitel Philippines inc.

Job Description

RESPONSIBILITIES

  • Ensure that agents are handling calls professionally
  • Provide direction and guidance to guarantee the consistent achievement of key performance metrics
  • Achieve, measure, report, and communicate metric goal attainment for assigned team
  • Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
  • Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents
  • Coach, mentor and develop agent team for skills expansion and promotional opportunities
  • Perform other duties as assigned

Minimum Qualifications

BASIC POSITION QUALIFICATIONS

  • Four-year college degree or directly related work experience
  • Minimum of 12 months call center experience preferably as a Supervisor
  • Demonstrates interpersonal, coaching, and supervisory skills
  • Excellent verbal and written communication skills
  • Good computer skills (hardware, operating systems, Internet)

WORK EXPERIENCE

  • Minimum of 12months of call center experience preferably as a Coach or Supervisor

EDUCATION

  • Four-year college degree or directly related work experience


KNOWLEDGE / SKILLS / ABILITIES

  • Demonstrated interpersonal, coaching, and supervisory skills
  • Excellent verbal and written communication skills
  • Good computer skills (hardware, operating systems, Internet)
  • Demonstrated ability to set priorities and multi-task

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances Transportation Allowances

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City
Industry
Business Process Outsourcing
Vacancy
30 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.