Customer Support Representative | Optical Account | Pasig

Sitel Philippines inc.

  • Pasig, Philippines
    G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City, Pasig, Metro Manila, Philippines
    Metro Manila
  • 18,000.00 - 37,000.00 PHP / monthPHP18,000.0037,000.0018,000.00MONTH
  • Full time
Posted 2 months ago and deadline of application is on 29 Dec
Recruiter was hiring 4 hours ago

Customer Support Representative | Optical Account | Pasig

Sitel Philippines inc.

Job Description

Zenni Optical is a leading Online Optical Retailer in the US, and continues to grow both domestically as well as on the International Level.

As a part of our customer service call center team, you will provide ongoing support to our customers by handling their inquiries about our products and services over the telephone while assisting them in their purchase of affordable eyeglasses (not a sales position) and may assist with product return process.

We are currently hiring for multiple full-time positions at our Novato, California location (within an easy drive from many major cities in the Bay Area). Multiple shifts available; competitive compensation and comprehensive health and paid time off benefits.

Essential Functions:

  • Answer incoming customer telephone calls in a courteous and professional manner.
  • Respond to and investigate customer inquiries, concerns, and issues via phone, email, and fax.
  • Independently resolve customer support issues and escalate when necessary.
  • Document all contacts, actions, and responses within the customer database.
  • Maintain working knowledge of our products and services.
  • Meet service expectations and overall attendance and performance standards.
  • May assist with new hire training/shadowing.
  • Maintain working knowledge of our products and services.
  • Meet all service, attendance and performance standards.
  • Apply all Customer Service procedures as required.

Show this ad/mention to our Front Desk Officer that your job source is Kalibrr to avail of Exclusive Perks:

*Terms & conditions apply
*Applicable to Metro Manila - Online candidates/hires only

Minimum Qualifications

  • Customer Service orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Completed at least 2nd – year in college
  • High School graduates with at least 6 months to 1-year call center experience
  • No Call Center Experience Required

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances Transportation Allowances

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Completed associate's degree
Recruiter response to application
Office Address
G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City
Business Process Outsourcing
50 openings

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit
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