Technical Support Specialist | Inbound Account

Sitel Philippines inc.

  • Quezon City, Philippines
    Ground Floor, e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
  • Full time
Posted 7 days ago and deadline of application is on 29 Dec
Recruiter was hiring 14 hours ago

Technical Support Specialist | Inbound Account

Sitel Philippines inc.

Job Description

As a Technical Support Associate, you will assist customers with concerns regarding their accounts. Recommend potential products or services to management by collecting customer information and analyzing customer needs over the phone.

Responsibilities

  • Can provides answers to client’s inquiries by identifying problems through probing and proper tools utilization.
  • Avoids legal challenges by monitoring compliance with service agreements
  • Updates job knowledge by participating in training opportunities and demonstrating willingness to learn
  • Accomplishes information systems and organization mission by completing related results as needed

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*Applicable to Metro Manila - Online candidates/hires only

Minimum Qualifications

Requirements

  • Customer Service orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Completed at least 2nd – year in college
  • High School graduates with at least 6 months to 1 year call center experience
  • Fresh graduates (2 years course/Bachelor’s Degree) are welcome to apply

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances Transportation Allowances

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Completed associate's degree
Recruiter response to application
Always 
Office Address
E-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City
Industry
Business Process Outsourcing
Vacancy
30 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.
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