Job closed.
Job Description
- Create plan for all call center scheduling, including shifting schedule, meetings, and any other meetings
- Calculating required agents on duty for operational division in each shift based on current and previous calls volume
- Monitoring incoming calls traffic and ensuring efficient distribution based on staffs' availability
Minimum Qualifications
- Good Diploma/Bachelor degree
- Strong in data analytics and has good Ms. Excel skills
- Good team player, positive attitude, eagerness to learn
- Driven and motivated
- Previous relevant experience is a plus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Yogyakarta, DI Yogyakarta, Indonesia
About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.