Customer Service - Workforce Management (Jogja Based)

Shopee

  • Yogyakarta, Indonesia
    Yogyakarta, DI Yogyakarta, Indonesia
    Yogyakarta
    DI Yogyakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 29 Dec
Recruiter was hiring a day ago

Customer Service - Workforce Management (Jogja Based)

Shopee

Job Description

  • Create plan for all call center scheduling, including shifting schedule, meetings, and any other meetings
  • Calculating required agents on duty for operational division in each shift based on current and previous calls volume
  • Monitoring incoming calls traffic and ensuring efficient distribution based on staffs' availability

Minimum Qualifications

  • Good Diploma/Bachelor degree
  • Strong in data analytics and has good Ms. Excel skills
  • Good team player, positive attitude, eagerness to learn
  • Driven and motivated
  • Previous relevant experience is a plus

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Yogyakarta, DI Yogyakarta, Indonesia
Industry
E-Commerce
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam.