ShopeePayLater - QA Desk Collection
Shopee
- Jakarta, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-01-13T12:16:24.783740+00:00Job closed.
Job Description
- Take recording sampling from Desk Collection agents.
- Analyze and evaluate agents' job performance based on data and recommend action.
- Provide reports related to the quality score of all agents on an ongoing basis.
- Provide coaching for agents.
- Regular calibration with trainers and team leads.
- Regular morning briefing with desk collection team.
- Handle ad hoc QA-related works.
Minimum Qualifications
- Min. Diploma degree from any major.
- Collection oriented
- Min. 1 year of working exp as QA Collection.
- Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point).
- Strong analytical thinking and problem solving skills.
- Good team player, calm, adaptable, and agile.
- Able to join immediately.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.