Customer Operations Team Associate/Leader (based in Jogja)

Shopee

  • Yogyakarta, Indonesia
    Yogyakarta, DI Yogyakarta, Indonesia
    Yogyakarta
    DI Yogyakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 20 Aug
Recruiter was hiring a day ago

Customer Operations Team Associate/Leader (based in Jogja)

Shopee

Job Description

  • Monitoring Team Leader from BPO on the floor and make sure all tasklist is done by BPO Team leader
  • Review day to day agent performance with Team Leader BPO
  • Bridging with Shopee related unit to execute some process like banned/Un-banned account
  • Follow up a special case that needs to be escalated to other units at internal Shopee
  • Working with Team Leader Inhouse to validate all report that produced by BPO (invoice, performance, scorecard incentive, etc)

Minimum Qualifications

  • Good diploma/degree from a recognized institution
  • Experience as Customer Service Min. 3 years with Experience as Team Leader min.1 year
  • Strong communication skills in email, face-to-face conversation and calls
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eagerness to learn
  • Driven and motivated
  • Able to communicate with English
  • Previous relevant experience is a plus

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Yogyakarta, DI Yogyakarta, Indonesia
Industry
E-Commerce
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam.