Operations Support Associate

RareJob Philippines, Inc.

  • Quezon City, Philippines
    5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • 16,000.00 - 18,000.00 PHP / monthPHP16,000.0018,000.0016,000.00MONTH
  • Full time
Recruiter was hiring a day ago

Job Description

What you’ll do:

Tutor Lesson Management

  • Reminds and checks tutors' attendance to booked lessons
  • Checks "No Call" notifications from students

Tutor Inquiry Management

  • Provides all necessary support and resolves all tutors' inquiries according to SLA (service level agreement)
  • Escalates transactions that need a higher tier of decision-making and/or processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues when necessary to ensure lessons will proceed accordingly


Non-standard shift hours that will include weekends and holidays

Minimum Qualifications

What we’d like you to have:

  • Graduate of ANY 4-year course
  • No required related working experience and fresh graduates are welcome to apply
  • Excellent in written and verbal communication skills
  • Knowledgeable in Microsoft Office (Word, Excel and PowerPoint)

Not required but very useful:

  • Experience in Customer Service/BPO industry
  • Knowledgeable in using Skype

Work Schedule:

  • Amenable to 4AM – 1PM and 3PM – 12MN shifts
  • Amenable to work weekends and holidays

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

What you’ll get:

  • ₱16,000 - ₱18,000 gross monthly starting salary
  • A signing bonus of ₱3,000 will be given to staff who are hired between November 2019 - January 2020
  • Free staff lunch during weekdays
  • Bi-annual appraisal and Performance-based rate increase and bonus
  • Staff who refers a successful applicant will receive a monetary incentive.
  • HMO benefit, leave credits, 13th-month pay, paid overtime and Philippine holidays
  • Company sponsored eat-outs and inclusion in various fun company events
  • Shuttle service (fixed route along QC) and sleeping quarters
  • Fun and youthful working environment that gives its employees chances for career growth

Required Skills

  • Project Management
  • Customer Service
  • Communication Skills
  • Microsoft / MS Office

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines
5 openings

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About RareJob Philippines, Inc.

RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)

We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.

More than just gaining profit, we aim to make a positive change in the world.

Join us as you venture into a stimulating and challenging career.

Be part of the RareJob Family!

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