Incident Response Analyst I

Questronix Corporation

  • Makati, Philippines
    178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 3 months ago and deadline of application is on 30 Dec
Recruiter was hiring 2 days ago

Incident Response Analyst I

Questronix Corporation

Job Description

  • Answers inbound phone calls and initiating trouble tickets.
  • Performs Level 1 triage of incoming issues (searching, knowledge base for solutions, assessing the priority of the event, network troubleshooting via ping, traceroute, viewing routing/arp table).
  • Provides limited technical support to customers.
  • Monitors alerts, support and outage queues (opening trouble tickets for applicable events).
  • Notifies appropriate customer contact for events outage response.
  • Takes an active part in the resolution of problems, even after they are escalated.
  • Works on assigned trouble ticket queue.
  • Understands and exceeds all tasked SLA commitments.
  • Escalates issues to Level 2 or Management when necessary.

Minimum Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering or equivalent.
  • Has an experience in network administrator role.
  • Hands on experience in networking, routing, and switching.
  • Has an experience with firewalls, routers, switches, internet VPN's remote implementation, troubleshooting, and problem resolution is desired.
  • Strong analytical and planning skills.
  • Good communication and presentation skills.
  • Excellent problem-solving skills.
  • General internet knowledge.
  • A fast learner and has the ability to follow procedure.
  • Proficient in data entries.
  • Excellent communication skills with background in customer service.
  • TCP/IP troubleshooting.
  • TCP/IP, Internet Routing, UNIX & Windows NT proficient.
  • Keen to details.
  • In-depth knowledge with computer systems.
  • Ability to describe technical stuff in easiest possible way.
  • Great time management skill.
  • Enthusiastic in technical stuff.
  • Can maintain confidentiality at all times.
  • Strong drive to learn.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
178 Yakal St. Brgy. San Antonio
IT and Software
1 opening

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About Questronix Corporation

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today. In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle. Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates. Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions. Approaching its 30th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.
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