IT Application Support
PT. Infinitium Solutions
- Kota Jakarta Pusat, Indonesia, No.4 Jalan Kendal , Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta PusatDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-05-14T17:00:00+00:00Job closed.
Job Description
- To understand system design and problem investigation, problem identification, root analysis, solution definition for 2nd level support
- Attend to customer support request on queries or problems on Application Support
- Diagnose problem in several areas including operating system, application server, network, database and security
- Diagnose, troubleshoot and identify solutions to resolve issues
- Ensure smooth workflow processes and attainment of service level commitment
- Create technical guide documents
- Communicate with customer for application deployment and supports
- Communicate and work closely with the Software Product Team (3rd level) on reported problems or enhancement needed for the software
Minimum Qualifications
- Degree in Information Technology or equivalent
- Min 2 years of experience in related field. Candidates who have 5 years or above experiences would be considered for senior positon
- Candidates with hands on experience in the following are also strongly encourage to apply: JSP, ASP, MSSQL, Web Server, Technologies and e-Commerce
- Understand operating systems, Network, troubleshooting and firewall technologies
- Understand OSI layer
- Understand SFTP server - client
- Added advantage in having experience configuring web and application server
- High attention to details and accuracy
- Possess self-initiative and able to work independently and collaborative with people at various levels
- Willing to travel on overseas assignment
- Good written and verbal communication in English
Perks and Benefits
Paid Bereavement/Family Leave
Performance Bonus
Medical / Health Insurance
Maternity & Paternity Leave
Required Skills
- ASP.NET
- SQL
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Kendal No.4, RW.6, Dukuh Atas, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia
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About PT. Infinitium Solutions
A pioneer, trendsetter and driving force in promoting internet based business since 1997, Infinitium knows the nuts and bolts about running e-Payment like no other.
Our solutions, ranging from Internet and mobile applications, payment services to security services, have been the backbone of many successful e-business initiatives in South East Asia. Infinitium's list of reputable clients, cut across various sectors from finance, telecommunications, transport, logistics, media to hospitality, is a testament to our ability to develop solutions to meet the varied needs of customers.
No matter how unique your business needs are, we have the technical and business expertise to develop highly sophisticated, dependable and scalable solutions.