ITIFS01 - System Anaylst - Problem Management

PT Bank Mandiri (Persero) Tbk.

  • South Jakarta, Indonesia
    Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Recruiter was hiring 4 hours ago

Job Description

We are looking for System Analyst – Problem Management who has duty for :

  • As an System Analyst of Problem Management team, you will be responsible for Monitoring all application in Bank Mandiri, Incident and Problem resolution .
  • The role also involves engaging and partnering with Infrastructure Teams, Application Support Teams and application development teams.
  • Responsible to ensure all the applications in Bank Mandiri meet their required service levels
  • Effectively perform root cause analysis of issues and report the outcome to business and Management
  • Responsible to ensure all production issue have permanent solution.
  • Coordinate and work with other related production support team

Minimum Qualifications

General Qualifications :

  • Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting. Should have willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution.
  • Communication – Should be able to clearly communicate ideas in technical or business terms with senior business leadership, leadership outside the LOB (internal or external), their peers across IT, as well as their team.
  • Leadership - Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed.
  • Self-Directed - Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders.

Specific Qualifications (Skills/Certification) :

  • Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience
  • Strong Experience in Incidents Management, Problem Management, Capacity Management and Change Management
  • Experience with Desktop and Web Application System
  • Experience with Network Management, Desktop Management and Server management.
  • Experience with Implementation of IT Service Management

Working Experiences (min. years) :

  • 4+ years of professional experience in the field of information and technology

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia
Industry
Banking / Mortgage
Vacancy
3 openings
Website
http://www.bankmandiri.co.id/

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About PT Bank Mandiri (Persero) Tbk.

Bank Mandiri was established on 2 October 1998, as part of the bank restructuring program of the Government of Indonesia. In July 1999, four state-owned banks - Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo - were amalgamated into Bank Mandiri. The history of these four banks can be traced back to over 140 years, and together they had contributed to the beginning of the Indonesian banking sector. We are continuously seeking mutually beneficial business opportunities that create synergies, building alliances and strengthening our supporting businesses with and through our subsidiaries, notably Mandiri Sekuritas in investment banking, AXA Mandiri Financial Services in insurance, Bank Syariah Mandiri in Sharia banking, Bank Sinar Harapan Bali in micro banking, and Mandiri Tunas Finance in multi-finance. In 2011, Bank Mandiri acquired Mandiri AXA General Insurance (MAGI), a joint-venture between Bank Mandiri and AXA Societe Anonyme, to strengthen Bank Mandiri's penetration into the general insurance business. With various subsidiaries that support our businesses, we have further strengthened our position as a prominent financial holdings institution in Indonesia.
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