Client Experience Management Section Head (Channel)

PJ Lhuillier Group of Companies

  • Makati, Philippines
    821 Doctor Jose P. Rizal Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 9 Dec
Recruiter was hiring 34 minutes ago

Client Experience Management Section Head (Channel)

PJ Lhuillier Group of Companies

Job Description

The position is primarily responsible for ensuring that client service strategies (training programs, Client Service activities, Client Service systems and procedures) for Operations are continuously reviewed, revised and improved. The position is also tasked in conceptualizing, developing and recommending various interventions for continuous Client Service process improvement.

  • Assists the Superior in formulating strategies to ensure continuous Client Service process improvement.
  • Develops and recommends Client Service Program.
  • Prepares regular report regarding the status of Client Service programs, updates, plans and projects.
  • Spearheads special projects aimed at improving certain aspects of delivering excellent client service.
  • Supervises and evaluates the performance of direct reports.
  • Makes recommendations on matters pertinent to business operations and other related activities.
  • Participates actively during staff meetings, training programs and other professional development work.
  • Performs other related duties as assigned.

Minimum Qualifications

  • Graduate of any business-related, IT or any behavioral science course (e.g. Psychology, Sociology, Social Science)
  • At least two (2) years work experience in a customer service oriented field and/or Marketing related firm
  • Knowledge in Client Service and Market Research
  • Willing to work in Makati

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
821 Doctor Jose P. Rizal Avenue, Makati, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
http://www.cebuanalhuillier.com

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About PJ Lhuillier Group of Companies

The P.J. Lhuillier Group of Companies is composed of various companies ranging from its flagship business of pawn brokering to local and international remittance, micro-insurance, rural banking, hotel and restaurant management, jewelry and sports accessory retail, information technology, real estate, professional management, and corporate social responsibility. History Formally established in 1988, PJ Lhuillier,Inc. (PJLI) is a dynamic, multi-industry company that owns and operates businesses dealing with pawnshop, non-pawnshop financial services (banking, international and local remittance, non-life insurance, electronic loading, bills payment, and collection service), retail (jewelry and health and wellness products), hotel and restaurant management, information technology management, sports, and real estate/property management. It is the proud parent company of Cebuana Lhuillier, one of the leading and largest non-bank financial services providers in the Philippines with over 1,700 branches nationwide. PJLI attributes its dominance in the industry to integrity and heartfelt service, its robust network of local and international industry partners, and its steadfast commitment to nurture market-leading businesses for its growing clientele. Today, the P.J. Lhuillier Group of Companies seeks to become the best and preferred microfinancial and business-to-business solutions partner. The company intends to fulfil this vision through rendering dedication, hard work, and service. Company Mission To enable more Filipinos to have access to financial solutions. Company Vision To be the best and preferred microfinancial and business-to-business solutions partner with a heart.
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