CRM Administrator  

This role will be responsible for managing the Customer Relationship Management (CRM) system on a day to day basis. The Administrator should ensure data accuracy across accounts, contacts, opportunities, leads and other related fields or values. He/She must be able to identify and fix errors made by the systems or users and communicate the error along with its resolutions to its stakeholders in a professional manner. He/She will also be the central point of contact for all changes, requests, and system alterations. This responsibility also entails creation of training materials, manuals as well as policies and procedures related to CRM. The CRM Administrator is required to work with all stakeholders concerned towards achieving its mission. He/She also must be cognizant in creating strategy towards achieving full Pilmico Digitalization by identifying areas of opportunities for streamlined processes and integrations.

DUTIES AND RESPONSIBILITIES:

• Ensure all key functionalities are understood
• Enforces user adoption through various means
• Creates and builds reports and dashboards specific to use
• Provides helpdesk support to all users
• Maintains control of access rights, security settings, and user privileges
• Prevents unauthorized access from ex-employees via de-provisioning
• Provisions all new users, providing system training and customization
• Generates detailed process maps for sales, marketing, and business workflows
• Imports and exports data as required to synchronize back-end systems
• Works with IT and other Departments to manage project implementations and back-end integrations
• Performs other job-related duties as assigned

EDUCATIONAL REQUIREMENT:

• Bachelor’s degree in any course.
• Experience in training, project management, and customer relationship management
• Strategic and analytically inclined personality
• Excellent written and oral communication skills
• Proficient computer software and data processing skills
• Must be able to create complex reports and present them in a professional manner
• Must be able to create training materials
• Must have the ability to convince, motivate users to adopt new technology
• Must be hard working and analytical

WORK EXPERIENCE REQUIRED:

• Minimum 6 months in a marketing or sales administration
• Exceptional knowledge of CRM administration, sales processes, automation, workflows, data management and training & support skills
• At least 1-year experience Salesforce CRM on its Technicality, Architecture, Development, and Administration

JOB REQUIREMENTS:

• Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
• Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Dependability - Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.
• Integrity – Job requires consistency of actions, methods, principles, expectations, and outcomes.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Cooperation - Job requires working or acting together as a member of a team for a common purpose or benefit.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Initiative - Job requires a willingness to personally take on responsibilities and challenges.
• Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Persistence - Job requires persistence in the face of obstacles.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.