Service Consultant | Design Team

Penbrothers

  • Makati, Philippines
    , 100 Don Carlos Palanca , Makati, Kalakhang Maynila, Philippines
    Makati
    Kalakhang Maynila
    Philippines
  • Full time
Posted 7 months ago and deadline of application is on 7 Apr
Recruiter was hiring 2 days ago

Service Consultant | Design Team

Penbrothers

Job Description

The Opportunity:

  • DesignCrowd is expanding its team in Manila and would like you to apply!
  • Join a young, vibrant, international team and help customers from around the world use the DesignCrowd marketplace (www.designcrowd.com).

The Company:

  • Backed by a leading Australian venture capital firm, DesignCrowd is one of the world's largest design marketplaces. If you're excited by fun, dynamic, high-performance work environments, this is a unique development opportunity.
  • DesignCrowd’s Manila offices are based in Makati and offer you to chance to work in a fun and modern environment with great perks and fantastic colleagues.

The role:

As a Service Consultant at DesignCrowd you will focus on providing support to DesignCrowd’s global customer base. Your key responsibilities will be the following:

  • Handle inbound emails, calls, social media posts and live chats.
  • Help answer customers' questions and solve customers' problems.
  • Help ensure that DesignCrowd customers have a great experience using the service.
  • Support sales for DesignCrowd through cross-selling and up-selling activities.
  • Help improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

  • This role is based in the Night Shift (11:00pm to 8:00am).

Minimum Qualifications

  • With a University degree.
  • Minimum of 2 years prior experience in Customer Service.
  • Prior experience in sales is beneficial, but not essential.
  • Knowledge of graphic design software is beneficial, but not essential
  • Outstanding English language skills (written and verbal).
    • Additional foreign language skills are a plus.

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
100 Don Carlos Palanca
Industry
Consulting/Business Services
Vacancy
1 opening
Website
http://www.penbrothers.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Penbrothers

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.
People who applied to this job also applied to