Hospitality & Operations Manager
Penbrothers International Inc.
- Makati, PhilippinesLegaspi, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
About the Role:
- We are bridging the hospitality industry and the co-working/co-sharing industry!
- We are looking for a talented and passionate Hospitality and Operations Manager, that will increase the community spirit by creating a better environment, more events, and by reducing PB’s cost.
- This full-time position is based in Legazpi, Makati, and will report directly to the Management.
Goals and Objectives:
- Support the Management team to:
- Create a collaborative community environment amongst PB’s members through events and building relationships between members
- Maintain 100% occupancy and achieve target sales goals
- Ensure that offices are fully operational and processes are running smoothly
- Drive growth and promotion of our service offerings
Duties and Responsibilities:
- Work on community initiatives designed to develop connections between members, including member introductions, curating events, and event follow-ups
- Create strategic initiatives to make our common spaces more financially sustainable and more attractive and convenient forSt our community
- Assist members with billing and manage reservations through in-house billing system, checking invoices, and managing late fees and evictions
- Schedule and assist with move ins and move outs, preparing, and distributing welcome packets
- Generate leads to BD and conduct tours to reach sales goals and work towards/maintain 100% building occupancy
- Engage in the larger city community by representing Penbrothers in various events and networking functions
- Run the offices operations and maintenance to ensure highest level of member experience, including:
- Conducting building walkthroughs
- Helping members access conference room booking and equipment
- Troubleshooting printing, internet, and phone requests
- Ensuring cleanliness and tidiness of all PB offices
- Manage the front office operations and procedures of PB
- Help report daily, weekly and monthly progress of your building and community
- Expense management
Minimum Qualifications
- Graduate with a degree in Hotel Management, or any related course
- Customer service and/or hotel management experience required
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Strategic and project management skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion and understanding for entrepreneurial communities
- Proficient in basic computer skills
Required Skills
- Organizing and Planning
- Relationship Management
- Persuasion and Negotiation
- Problem Sensitivity
- Operations Management
- Project Management
- People Management
Preferred Courses
- Hospitality Management
- Hotel, Restaurant & Institution Management [Hospitality Management Track]
- International Hospitality Management
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Legaspi, Makati, Metro Manila, Philippines
About Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.