Service Desk Engineer | Alabang

Penbrothers

  • Muntinlupa, Philippines
    6th Floor, OPL Building, Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • Full time
Recruiter was hiring 2 days ago

Job Description

Responsibilities:

● Involves providing client customers and partners with in-depth technical assistance in the use of our products and solutions.

● Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction

● Form part of an on-call rotation order to guarantee 24x7x365 support to customers in shifts

● Participate in the maintenance of support documentation.

Minimum Qualifications

Requirements:

● Has experience working with Linux OS (1-2yrs).

● Experience in UNIX scripting is a plus.

● Networking experience exposure or CCNA certified is a plus.

● Resourceful with good analytical skills and the ability to perform systematic troubleshooting techniques.

● Good customer handling and communication skills.

● Comfortable in handling customers over the phone.

Personal:

● Collaborative team player

● Self-motivated, highly responsible

● Able to work well under pressure

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
6th Floor, OPL Building
Industry
Consulting/Business Services
Vacancy
2 openings
Website
http://www.penbrothers.com

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About Penbrothers

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.
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