Customer Service Representative
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
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· Take inbound customer calls to provide customer service and technical support for end users through active listening, effective troubleshooting and problem solving through established methods and procedures, standards and guidelines as outlined by the campaign.
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Identifies the need to escalate specific issues and follow through where necessary.
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Provide reports and feedback for platform glitches to clients
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Provides information and responds to inquiries from Managers, Clients, and Customers in a professional manner
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Keeps up to date on new procedure proactively
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Other duties as assigned
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Night Shift
Minimum Qualifications
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· Strong command of the English/ language with strong conversational skil
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Problem solving
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Ability to interpret an extensive variety of technical instructions
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Detail oriented with strong organizational skills and ability to multi-task.
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Ability to remain calm under stressful situations.
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Ability to work well with others at varying organizational level
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Flexible to work within a 24x7 environment; including weekend and holiday work sched
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Computer literacy
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Minimum of 6 months of call center experience from ISP account/s is preferred, technical support experience is a plus, earn a competitive salary
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 6th Floor, OPL Building, Makati, Metro Manila, Philippines