Product Specialist
One Luna Global Connections, Inc.
- Quezon City, PhilippinesEastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱19,000.00 - ₱22,000.00 / monthPHP190002200019000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Contract Type: Regular employment with 6-month probationary period
Work Hours: Mondays to Saturdays, 10:00 PM to 7:00 AM
Essential duties and responsibilities:
- Be responsible for various aspects of client implementation, open enrollment, problem resolution, data analysis, and audits.
- Monitor electronic feed distribution and address issues.
- Review and audit data and problem solve to ensure data integrity.
- Research client questions and issues and provide clear, timely, and accurate responses.
- Address employee login questions for the online enrollment platform.
- Assist more complex clients should the need arise.
Minimum Qualifications
Education / Experience:
- Preferably 2+ years of:
- HR / benefits administration experience.
- Customer service experience.
- Knowledgeable of / or with experience in HSA, FSA, and HRA is preferred but not required.
- Inbound/outbound phone experience.
- Comfortable with all Office programs and a general comfort level with multiple operating systems.
- Ability to work in a group setting and execute individual projects with ease.
Skills / Knowledge / Abilities
- Excellent English conversational skills.
- Excellent phone and e-mail communication skills.
- Excellent interpersonal, written and verbal communication skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong Excel skills, including familiarity with VLOOKUP and pivot tables, along with proficiency in Word and Outlook.
- Excellent time management and organizational skills.
- Customer focus, teamwork skills.
- Ability to multitask and meet deadlines.
- Willing to work immediately or on short notice.
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Paid Holidays
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Telephone Skills
- Email Support
- Customer Service
- Time Management
- Communication Skills
- Microsoft / MS Excel
- Microsoft / MS Office
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
About One Luna Global Connections, Inc.
One Luna Global Connections, Inc. is a Business Processing Outsourcing (BPO) and a shared workspace company located in Eastwood, Quezon City. We provide a range of business support and customer services in the fields of information and communications technology, finance and accounting, architecture and graphic design, human resources, and procurement.