Helpdesk Support Engineer
Novare Technologies Inc
- Makati, PhilippinesAyala Ave, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Job closed.
Job Description
- Provides Level 1 support for both internal and external clients (carriers or end-users depending on projects being handled) via phone or email.
- Documents issues and resolutions for reference by opening trouble tickets and tracking issues to resolution.
- Troubleshoots issues by using all the available resources that the group has.
- Handles escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved.
Minimum Qualifications
- A graduate of any IT-related course.
- At least 6 months of work experience as Helpdesk / Service Desk Support.
- Knowledgeable in Helpdesk / Ticketing System.
- Good communication skills.
- Willing to undergo shifting schedule.
- Willing to work in Ayala Makati.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Ayala Ave, Makati, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 3 openings
About Novare Technologies Inc
Novare Technologies is an established strategic consultancy and IT solutions partner with global reach. It provides business value to our customers through excellence and innovation, driven not only by the best technology but by the best people as well.
Novare has the ability to revolutionize next generation mobile and web solutions across our clients. Through our “Think, Build, Run” methodology, we offer our clients a comprehensive and focused approach to strategy development, solutions development, and managed services, specifically on the area of Customer Lifecycle Management (CLM).
Think: We think of ways to make our clients' customer experience better.
Build: We build solutions to benefit our clients critical functions.
Run: We can run and manage our clients entire IT system.
With our combined “Think, Build, Run” methodology and best-in-class talents, we have successfully created globally recognized solutions beneficial to our clients here and abroad in the telecommunications, financial, and retail industries.