Job closed.
Job Description
- Ensure that Globe- and Mynt-reference material are in sync.
- Maintain, along with the team, the Mynt Wiki.
- Lead the consolidation and migration effort to:
- Move the KMS from Globe to Mynt control.
- Consolidate Fuse and GCash FAQ/information into one Wiki.
- Link the same to the Zendesk ticketing system.
- Manage both the Quality Control and Wiki Management teams in order to drive improved responses (human and otherwise) to customers with regard to accuracy and relevance to the question/concern being raised.
- Along with the team, liaise with various groups to ensure that updates are reflected in the tools (new tech, promos, pricing, rates, compliance, rules, and processes).
- Manage and develop the leads in his team.
- Coordinate with Tech to ensure tools are appropriate and are best-in-class.
- Co-lead tools creation and enablement, with a bias towards bots and automation that is linked to the Wiki.
- Assist in the writing of PPMs and process flows in order to maintain consistency.
- Document and update templates as necessary, with coordination with Non-Voice and Marketing.
Minimum Qualifications
- Wiki creation/management is desirable.
- High degree of organization and data relationship knowledge is a pre-requisite.
- Knowledge of tags and SEO is an advantage.
- Excellent analytical and presentation skills.
- Must be comfortable communicating with various stakeholders to extract relevant information.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 32/F, Trade and Financial Tower, 7th Ave. corner 32nd St., Bonifacio Global City, Taguig, Metro Manila, Philippines
About Mynt
Mynt is local leader in mobile financial services focused on accelerating financial inclusion through mobile money, micro-loans, and technology. As a subsidiary of Globe Telecom, Ant Financial (an affiliate of Jack Ma's Alibaba), and Ayala Corporation, Mynt is now in a path in becoming a global mobile payment brand.
We are committed to exploring innovative and non-traditional avenues towards microfinance, leveraging telecommunications infrastructure and mobile money platform.
We are motivated by technology and how fast it can change the world. We are driven by innovation and how it can change lives.
OUR PURPOSE
To enable the aspirations of the financially underserved.
OUR VISION
Become the next billion’s ‘bank’.
OUR MISSION
Provide innovative and first-in-world Fintech solutions to consumers, merchants and organizations.
OUR VALUES
We are Fearlessly Innovative
We Act Fast & Learn Faster
We are Passionately Customer-focused
We Care like Owners
We are Deliberately Inclusive & Collaborative
…Integrity & Excellence in all we do
We are Mynt!
Mynt is looking for individuals who have the burning passion to innovate, strong drive to excel, and endless commitment and pursuit to make a positive impact in our society.
Here at Mynt, all ideas, big or small, can be heard and recognized. We don’t look at age – we look at passion, initiative, and innovation. We aren't too strict when it comes to rules, as long as you get things done. High performance is something we reward with recognition, career advancement, and financial incentives. We are highly collaborative and we work in diverse teams to solve important problems. Handling major projects with direct business impact, you'll have high leadership visibility and the opportunity to work directly with senior management. With the different businesses and functions we have, the opportunities for growth are endless, so you can try something new or take on bigger responsibilities. This is a place where you can be your best; where we work together on something we all love, with good people we like. We are all passionate about our work and making a difference in this world, bringing financial services to the unbanked and underserved by utilizing the power of technology. Be part of a fresh, fun-loving company where YOU can make a difference.