AM Support Lead


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted a day ago and deadline of application is on 30 Dec
Recruiter was hiring 30 minutes ago

AM Support Lead


Job Description

Account Management (AM) Support Lead is the person who is responsible for managing the AM Support team to ensure day to day troubleshooting for AM Merchants are run smoothly and still maintaining a high satisfaction. You will work closely with Account Managers and Merchant Experience team to handle various issues from AM Merchants, managing cross division facilitation.

  • Deliver best-in-class support service to Moka AM merchants
  • Troubleshoot and resolve customer inquiries over the phone and assign unresolved tickets to on-site customer support
  • Schedule set-ups with customer and assign tickets to on-site technicians
  • Keep up-to-date on Moka's product offerings and the latest technology in order to provide relevant solutions to help our customers
  • Represent Moka’s brand by appearing professional in front of clients
  • Communicate customer experience and feedback to product and business development team
  • Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management

Minimum Qualifications

  • Have at least 3 years work experience in Customer Service/Support position and at least 1 year experience as senior/lead position.
  • Communicative, well organized and structured working style.
  • Good communication skills, training, managing team of agents
  • High attention to detail and enjoyed fast-paced environment.
  • Has good English for both verbal and written.
  • Team player but also good work in minimum supervision.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.