Regional Operations Manager

Moka

  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 8 Dec
Recruiter was hiring 11 hours ago

Regional Operations Manager

Moka

Job Description

The Regional Operations Manager is responsible for the technical support team who performs on-site setup and support services to our merchants including training, maintenance and scheduling of on site visits.

Together with other Operatios teams, you're scaling the teams into a highly valued department by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.

Responsibilities:

  • Develop & Optimize Processes - Scale new and existing processes to allow the business to efficiently operate and realize growth across Indonesia.
  • Analytics - Analysis and tracking of technical support, merchants and technical issues, setup and maintenance visits to ensure a high-quality experience across Indonesia.
  • Strategy - Choose which projects to prioritize, and set a timeline to reach goals quickly.
  • Tool Improvements - Proactively search for new tools or ways which could improve a seamless support and setup experience, for both, merchant and technical support specialists.
  • Be fast, resourceful, and take initiative - Take ownership of regional operations growth and do everything you can to support and enhance the quality of our services.

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.mokapos.com/

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.