Call Center Supervisor


  • Makati, Philippines
    6F Global Enterprise Bldg., Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 9 days ago and deadline of application is on 12 Apr
Recruiter was hiring 2 hours ago

Job Description

  • Assist in the formulation of targets for individuals within her team in order to maximize revenue, customer experience
  • Measure performance of Call Center Agents based on identified key metrics/qualitative standards to support corporate objectives
  • Monitor random calls to improve quality, minimize errors and track performance of Call Center Agents
  • Review individual production, work quality and initiates corrective action to address performance gaps
  • Assist in the formulation/revision of the Call Center Training Manual
  • Prepare monthly/annual results and performance reports for Management reference
  • Manage customer relationship in pre-sales for an effective handover to post sales
  • Devise ways to optimize procedures and keep staff motivated
  • Responsible for assessing the work output and performance of the Staff and provide guidance and feedback to maximize their performance
  • Ensure adherence and reinforcement of company policies and other established rules and procedures
  • Improves quality results by recommending necessary changes
  • Keep Management informed on issues and problems

Minimum Qualifications

  • A degree holder, preferably graduate of Mass Communication or any Business courses
  • With at least 5 years proven experience as a Call Center Supervisor / Trainer
  • Outstanding communication skills both verbal and written
  • Excellent customer service and leadership skills
  • Excellent organizational, planning and time management skills
  • Logical thinker with superb creative problem-solving skills when handling difficult or irate clients
  • Ability to provide administrative and technical support to Call Center Agents
  • Results-oriented
  • Tech savvy with knowledge of telephone equipment and relevant computer programs

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
6F Global Enterprise Bldg.
Health / Fitness
1 opening

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MARIE-FRANCE BODYLINE INTERNATIONAL, INC. (MFBI) introduced a fast, easy, and effective way of achieving a slimmer, beautiful figure and a new healthy lifestyle. MFBI pioneered the introduction of a systematic program using internationally based technology combined with sensible nutritional guides for slimming. Operations in the Philippines began in 1985 and has expanded since then with branches in Alabang, Binondo, Quezon City, Makati , Ortigas, Eastwood, Cebu City, Pampanga and most recently The Fort. With more than 30 years of Stability, Growth and Commitment under its belt, Marie France Group of Companies continuously lead the Beauty and Wellness Industry to meet its mission and vision.