Job Description
Provides customer service by responding to the inquiries and resolving requests and complaints of the customers via phone.
• Provides world-class customer service
• Responds to customer queries and requests made via phone and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions
• Ensures that the prescribed targets (SLA, Served Calls, AHT, AR) are
Achieved
• Resolves and monitors outstanding customer requests and concerns
• Provides customers with product and service information
• Follows up on customer inquiries and requests that are not immediately resolved
• Completes daily call logs and call reports
• Recognizes, documents and alerts the PBD TL of trends in customer calls
Minimum Qualifications
- Excellent communication and customer service skills
- At least 3 years as a Phone Banking Officer or TL in a BPO company
- Willing to be assigned under shifting schedule
Required Skills
- MS Office
- Problem Sensitivity
- Public Speaking
- Email Support
- Customer Service
- Reading Comprehension
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Makati, Metro Manila, Philippines