Technology Analyst | Taguig City
Metacom Business Process Outsourcing Solutions
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-08-30T16:00:00+00:00Job closed.
Job Description
Duties and Responsibilities:
- Provide Level I assistance to application support teams and programmers
- Troubleshoot and resolve issues by following documented processes
- Troubleshoot and resolve issues related to Mainframe, Windows, and Unix/Linux based on monitoring
- Monitor the Mainframe and Distributed environment via monitoring tools, tickets and/or email messages
- Responsible for documenting and escalating tickets/abend, as needed
- Responsible for escalating to programmers when jobs are running behind schedule
- Interact with customers via the phone and email
- Update problem documentation via the STARS ticket system
- Update process and support documentation as needed
Minimum Qualifications
Compensation and Benefits:
- 15% night shift differential
- Variable pay/Performance bonus
- HMO for self and 2 dependents for free
- Group Life Insurance
Earn up to P 40,000
Job Qualification
- Bachelor's degree holder; Engineering or IT course is required for this position
- Has 3 years above experience
- Must have good to excellent communications skills
- Must have a very good end to end experience in doing storage monitoring, troubleshooting, reporting, handling escalations and processing of customer requests
- Must have good analytical skills and be able to perform prioritized tasks effectively.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Taguig, Metro Manila, Philippines
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About Metacom Business Process Outsourcing Solutions
Metacom is one of the country’s leading recruitment company. Our success is driven by our people and their commitment to get results by operating responsibly, executing with excellence, applying innovative technologies and capturing new opportunities for profitable growth. We are involved in virtually every facet of the recruitment industry.