Accounts Supervisor  

Primary Responsibilities:

• Implement on-boarding clients to ensure buy-in from relevant stakeholders
• Supervises Junior Accounts Assistant (JAC)
• Assists with evaluating JAC applicants
• Trains new JACs until equipped to handle the responsibility
• Conducts annual JAC performance and recommends appraisal
• Provide continuous education campaign on Medgate’s benefits and value to clients’ sales and account management teams
• Establish lasting relationship with key officers within client’s organization
• Conduct client training and evaluation to achieve mutual goals
• Assist Client Relations Manager in analyzing, developing, strategizing and communicating advice on client relations programs for organizational improvement
• Develop and update client relations forms as needed
• Collaborates with Operations to pro-actively ensure client satisfaction
• Contact person for Operations
• Communicates client information to operations. Ensures product knowledge is cascaded down to operations by creating materials that can be used as a quick guide for the coordinators to have a proper system and procedure within the organization
• Keeps record of monthly call activity per client. Analyzes activity with Operations Manager.
• Assists Client Relations Manager with reporting and highlighting client relations activities to clients
• Facilitates on-going need for client Marketing collateral/requirement:
• Approval of cost and design for Marketing and Communications related issues such as, but not limited to, events, press release articles, web-based and print advertisements
• Facilitate / implement strategies for non-renewing accounts

• Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent.
• At least 2-years working experience as a supervisor in a customer service or client management setting. Has actual client interactions at middle to senior management
• Has a strong background in handling client information database. Working in a global or multinational company.
• Adept computer/ MS office software. Strong presentation, analytical and negotiation skills.
• Comfortable and excellent in English written and verbal communication. Client management skills a must.
• Able to manage schedule and calls received efficiently and effectively.
• On-call during weekends and holidays. Willing to travel on short notice. Knows how to drive with a valid drivers’ license.