Support Specialist | IT Global Helpdesk
McKinsey & Co. (Phils.)
- Makati, Philippines7F Zuellig Building, Makati Avenue cor. Paseo de Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-09-21T16:00:00+00:00Job closed.
Job Description
- Supports internal consultants and staff.
- Troubleshoots and resolves multiple IT issues efficiently.
- Levereges on the company's Global Helpdesk resources and tools.
- Collaborates with other IT support teams to provide efficient and effective solutions.
- Ensures documentation is complete.
- Updates troubleshooting procedures in the ticketing database.
Minimum Qualifications
- Bachelor's or other post-secondary degree required.
- At least 2-3 years of work experience in IT customer support.
- Experience working with Windows operating system (including group policies, profiles, EFS, etc.).
- Knowledge of current connectivity technologies and VPN concepts.
- Experience working with Microsoft Office and functional tools such as remote control, request logging, knowledge management.
- Fulency in the English language.
- Willingness to work weekends and public holidays, if required.
- Strong problem solving and troubleshooting skills.
- Distinct customer focus, empathy and quality mindset.
- Excellent communication skills, both over the phone and in writing.
- Strong team spirit with the ability to work both independently and in virtual team settings.
- Strong sense of ownership to effectively process and resolve issues across service lines and teams involved.
- Desire to learn new skills and constantly look for improvement.
Required Skills
- Email Support
- Customer Service
- Technical Support
- Communication Skills
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Computer Literacy / Basic Computer Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Often
- Office Address
- 7F Zuellig Building, Makati Avenue cor. Paseo de Roxas, Makati, Metro Manila, Philippines
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About McKinsey & Co. (Phils.)
McKinsey and Company is a global management consulting firm that serves leading businesses, governments, non governmental organizations, and not-for-profits. We help our clients make lasting improvements to their performance and realize their most important goals.
Since 1926, we've built a firm uniquely equipped to this task. We are an organization comprising more than 12,000 consultants and nearly 2,000 research and information professionals. We have offices in more than 60 countries, speak more than 120 languages, and represent over 100 nationalities.We value diversity. The richness of our background gives our company the range of expertise we need to tackle our clients' most complex problems.We are diverse, but we all have one thing in common: we are exceptional problem solvers. We bring intellectual curiosity and a passion for world-shaping impact to each new challenge.
In Manila, McKinsey & Co. (Phils.) is currently composed of around 200 full-time members. Incorporated in 1997, we have been duly registered since 1998 to engage in management consulting and have expanded in size since. Our local operations include not only consulting but also providing various forms of support to our internal colleagues worldwide.