Guest Care Officer
Masungi Georeserve
- Rizal, PhilippinesRizal, CALABARZON, PhilippinesRizalCALABARZONPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Our mission is to conserve the Masungi landscape through conservation, education/research and sustainable development through geotourism.
We are looking for a reliable, passionate and enthusiastic Guest Care Officer to lead end-to-end visitor experience and service. He or she will need to have a passion for sharing the georeserve and our conservation mission to Filipinos and to the world through geniune care and service.
Sample tasks include:
- Daily management of the georeserve's online reservation system
- Communicating with and providing excellent service to a diverse set of guests from all around the world through different channels (mostly through e-mails, phone calls and mobile messages)
- Facilitating our payments process, computing fees, and following up with guests
- Answering and responding to inquiries, complaints, special concerns and requests about the Georeserve experiences
- Monitoring end-to-end guest experience from reservation to post-visit feedback
- Organizing and preparing proposals for special events such as team building and CSR activities and social events
- Coordinating with on-site team on guest details and needs for daily operations
- Other tasks as assigned by Project Manager or Trustees
The role is based in Baras Rizal with a six-day working week. Those living in Rizal or Quezon City areas are highly recommended to apply.
Minimum Qualifications
- Strong empathy and service-orientation;
- Excellent command of the English and Filipino language (oral and written);
- Superior interpersonal relations skills;
- Effective problem solving and conflict resolution skills;
- Firm with policies and rules of the organisation;
- Willing to handle both happy and difficult customers;
- Can work independently and confidently with minimal supervision;
- Adept with handling payments, numbers and details;
- Adaptable and willing to explore a variety of projects and tasks;
- This role is best suited for fresh graduates and those with 1-2 years of related experience;
- Keen to learn about and contribute to environmental conservation or sustainable tourism and contribute to the continued success of the organisation.
Required Skills
- Organizing and Planning
- Persuasion and Negotiation
- Interpersonal Skills
- Attention to Detail
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Rizal, CALABARZON, Philippines
About Masungi Georeserve
The Masungi Georeserve is an environment protection project, with a goal to promote sustainability, conservation, and education. Our BHAG is to form part of a UNESCO Geopark. Currently, the area has an effective conservation plan supported by a geotourism plan.