Junior Customer Delight Associate

Machine Ventures

Expired in 21 days

This job is no longer accepting applications.See available related jobs.
This job is no longer accepting applications.See available related jobs.

Job Description

  • Manages the customer support channels from calls to social media chats etc.
  • Provides information on products and services.
  • Manages and resolves product or partner-related issues and concerns.
  • Acts as a conduit of happiness and good vibes for customers.
  • Coordinates with different teams to investigate product or partner-related issues and bring them to the attention of the appropriate channels.

Minimum Qualifications

  • Experience in start-up or passion for innovation.
  • Great in communication and building trust.
  • Curious, smart and bullish.
  • A genuinely happy character.
  • Strong analytical and planning skills.
  • Good communication and presentation skills.
  • Excellent problem-solving skills.
  • Hunger for entrepreneurship with a taste for start-up success.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Performance Bonus Performance Bonus

Required Skills

  • Business Correspondence
  • Problem Sensitivity
  • Information Ordering
  • Email Support
  • Chat Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Always 
Office Address
Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, 7th Ave. corner Lane T, BGC, Taguig, Metro Manila, Philippines
Industry
Internet
Vacancy
1 opening
Website

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About Machine Ventures

Machine Ventures is a company builder based in the Philippines that creates technological solutions catering to industries such as IT development, accounting and finance, human resources, and sales/marketing functions. “Transforming Ideas Into Companies,” is the company’s tagline as it is dedicated to catalyze modern day problems and turning them into innovative platforms. As of now it has guided 35 entrepreneurs, made 300,000 lives easier and saved 1,500,000 hours in attaining their client’s business goals. Here are some of Machine Ventures’ adventures: HeyKuya (Acquired by YesBoss Pte. Ltd.) - An SMS-based Personal Assistant Service covering the Metro Manila area, aided busy individuals to execute errands for them. Sold to YesBoss Group within 6 months, making it Philippines’ fastest exit in the history. Get.Place - A mobile-first real estate platform connecting brokers to clients in real-time. magnitude.asia - A digital platform connecting brands to social media influencers for strategic and powerful marketing. MyKuya - MyKuya is #YourHelpingHandOnDemand with a vision to create 1 million job opportunities in the Philippines. Connect with Kuyas and Ates nearby via the MyKuya app! Machine Ventures is committed to make a revolution in the digital industry which is why the team is compacted with hardworking, talented and creative individuals that will help offer businesses a wide range of services to meet all their needs and provide high quality output. The company truly puts the “work hard, play hard” motto in reality as it strives everyday in order ideate human experiences, activate business plans and innovate the future. Machine does not only create companies, it grows them as well. Founders: Shahab Shabibi: Aside from being the Founder and CEO of HeyKuya, Machine's first venture in the Philippines that was sold just 6 months after its launch, Shahab was among founding team of 3 companies prior to that. After starting his first company by the age of 13 that was able to change the way music is distributed in his home country, by 16 he moved into sports and media by being part of the team that started Tarafdari, Iran's Biggest Independent Sports News Agency with more than a million visitors monthly. After graduating and getting his degree in Business Administration, he later on joined Rocket Internet and launched their carpooling platform, Tripda in the Philippines. He was recently selected as one of Asia’s most influential entrepreneurs by Forbes magazine. Farouk Meralli: Farouk Meralli is the Founder and CEO of mClinica, a venture-backed healthcare data and analytics company operating across Asia. Prior to mClinica, Farouk held senior roles at global pharmaceutical companies including Pfizer, Sanofi-Aventis, and Roche where he focused on data and analytics, product marketing, and patient programs in the emerging markets. Farouk is actively involved in the startup scene in southeast Asia and has invested in and advised over ten startups in the healthcare, fintech and consumer internet segments. At Machine Ventures, he is involved in a strategic, non-operating role in the development of its portfolio companies. Farouk holds a Bachelors from McGill University and a Masters from Harvard University.
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