Customer Service Representative (CSR)

Lamudi

  • Makati, Philippines
    Unit 902 9th Floor Rufino Tower, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • 13,000.00 - 14,000.00 PHP / monthPHP13,000.0014,000.0013,000.00MONTH
  • Contractual
Posted 18 days ago and deadline of application is on 20 Dec
Recruiter was hiring 3 hours ago

Customer Service Representative (CSR)

Lamudi

Job Description

The Jr. Customer Service Representative’s role is to facilitate the communication between Lamudi, the organisation, and it’s end-users and clients. The customer service representative is responsible for handling inquiries or complaints and provide solutions in the most-effective and timely manner to represent the company in the best possible way.

The CSR will also be responsible for following up on all leads. They shall screen all leads, eligible for screening and match the homebuyer’s requirements with the available listings using the D4H/LeadMax Tool. For Key accounts, they qualify leads and communicate the status of the leads with the individual clients. They shall possess a high level of communication and coordination skills to facilitate the seamless flow of data between end-users, departments, and the responsible clients.

Responsibilities:

  • Handling all inquiries or complaints coming from, but not limited to, Olark, Email, Facebook or through phone
  • Monitor and reply to Facebook comments
  • Process and transfer loan leads
  • Update database on inquiries
  • Screen all leads eligible for D4H/Lead Max
  • Connect buyers and sellers through D4H/LeadMax
  • Screen Key Account Leads & communicate leads with client
  • Screen broker accounts, upon request from Account Management
  • Prepare and communicate key client information with other departments, notably Account Management & Sales
  • Update leads database
  • Mass approval of quality control of listings on the weekend, if necessary
  • Constant communication and feedback with clients, sales and account management

Minimum Qualifications

  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent problem-solving skills
  • Quality oriented
  • Outgoing
  • Communicative
  • Self-disciplined
  • Customer-oriented
  • Team-player
  • Technical
  • Responsible
  • Solution-oriented
  • Values Integrity
  • Organized

Perks and Benefits

    Other
    • communication allowance

    Required Skills

    • MS Office
    • Problem Sensitivity

    Jobs Summary

    Job level
    Entry Level / Junior, Apprentice
    Job category
    Customer Service
    Educational requirement
    Bachelor's degree graduate
    Recruiter response to application
    Sometimes 
    Office Address
    Unit 902 9th Floor Rufino Tower, Makati, Metro Manila, Philippines
    Industry
    Online Real Estate Marketing
    Vacancy
    3 openings
    Website
    http://www.lamudi.com.ph/

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    About Lamudi

    Lamudi.com.ph is the leading real estate platform in the Philippines. We offer sellers, buyers, and renters a secure and easy-to-use platform to find or list properties online. By connecting developers, real estate agents, and private owners with property seekers, Lamudi Philippines helps individuals find their ideal house, condominium, lot, or commercial property whether for personal use or for investment purposes. Our dedicated team aims to empower consumers by providing them over 160,000 listings to choose from, and by supplying the most relevant and up-to-date information in the real estate market today through our Journal, Trend Reports, The Outlook: Real Estate Conference, and Roundtable Series.Lamudi.com.ph is the leading real estate platform in the Philippines.