City Operations Manager

Lalamove Philippines

  • Cebu City, Philippines
    Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
  • Full time
Posted a month ago and deadline of application is on 9 Mar
Recruiter was hiring 17 minutes ago

City Operations Manager

Lalamove Philippines

Job Description

The world moves fast and you will need to move faster. Quick wits, problem solving and a team first mentality will be critical to your success. The City Manager role requires a high-energy, disciplined individual to run all aspects of our business. As the City Head of Pune you will be responsible for a wide range of activities including, but not limited to:

  • Talent acquisition: building a world-class team locally, from customer services, operations to marketing – hiring, managing and leading the best who share the same values as Lalamovers to make your team succeed
  • Oversee and manage operations and devising relevant metrics and KPIs in order to ensure consistent and high level of standards are met on the operations front; Devise metrics and KPIs to measure success of all operations initiatives in order to fine tune daily execution
  • Business Development: acquisition of delivery partners, actively engage and cultivate strategic partnerships with potential delivery partners to increase business with an aim to generate revenue
  • Oversee full spectrum of marketing activities: both online and offline, actively take part in spearheading local marketing strategy
  • Customer relationship management of drivers, clients, and business partners, ensuring top quality service is provided by the team to all stakeholders
  • Financially savvy: ability to budget and forecast and align business needs with control of operating expenses

What We Seek:

  • Strong communicator: able to articulate ideas and use a structured approach to communicating with team members and global HQ regularly
  • Self-motivated, passionate and driven with a can-do attitude, ability to lead and motivate others
  • Prior experience in logistics or O2O business would be an advantage
  • Fluent in English

Minimum Qualifications

  • Minimum 5 years work experience accumulated from operations background gained in the O2O / e-commerce industry
  • Strong problem solving skills, versatile business knowledge and has had experience conducting business in SEA

Perks and Benefits

  • Flexitime Flexitime
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Management and Consultancy
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Cebu City, Central Visayas, Philippines
1 opening

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About Lalamove Philippines

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide. Backed by a team of dynamic entrepreneurs, we all breathe passion, grit, execution & humility which are our company’s core values . At Lalamove, we are all about providing professional delivery to our thousands of business customers via our technology platform. To do this, we engage independent delivery drivers from all over the city. You’ll be charged with finding, recruiting and training our partner drivers. In this role, you’ll be asked to not only build the biggest fleet in your city, but also the best. You will have to know everything about what it means to be a delivery driver and learn the tricks of the trade. You will both be a driver advocate, but all charged with holding them accountable for the level of service they provide. To succeed, you will lead by example and solve any issues that come up. Using data as your ally, you will hold yourself, your team and our drivers to the highest performance standards.