Customer Service Representative  


  • Makati, Philippines
    Unit 301, Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 3 May

Recruiter was hiring 2 days ago


Job Description

Our office is looking for a very experienced, tech-savvy Customer Service Representative with a proven background in customer service, client relationship management, conflict resolution, and virtual assistance. The successful candidate should be able to help customers with complaints and questions, give customers information about our services, takes calls and inquiries, and provide return feedback as needed.

  • Works with customers to resolve issues that they might have with the service that they’ve received.
  • Takes detailed notes and keeps records of it while attending meetings on the company’s behalf.
  • As these sensitive CRM records are critical, it is essential that the CSR annotates it appropriately.
  • Must be ready and flexible to provide support on ad-hoc activities when required.

Minimum Qualifications

  • Bachelor’s degree in Business Management, Marketing, Public Relations, Mass Communication, or any related field.
  • Experience working on Mac OS or Windows 10.
  • Full competency in Microsoft Office and other relevant software.
  • Preferably at least one year of experience in customer service, client relationship management, conflict resolution, and virtual assistance.
  • Excellent English communication skills with particular American English voice and intonation.
  • Good control of any conversations and meetings.
  • Confident with meeting customers face-to-face especially when solving challenging issues with their service.
  • Someone who drives conversations and authoritative without compromising its customer-friendly approach.
  • Executes work with good professionalism.
  • Excellent record keeper with good typing skills to match.
  • Willing to work in Makati City.

Perks and Benefits

  • Mobile Phone DiscountMobile Phone Discount
  • Free Lunch or SnacksFree Lunch or Snacks
  • Company CarCompany Car
  • Work from HomeWork from Home
  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • FlexitimeFlexitime
  • Transportation AllowancesTransportation Allowances

Required Skills

  • Content Writing
  • Academic Writing
  • Blog Writing
  • Copywriting
  • Copy Editing
  • News Writing
  • Creative Writing

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines
452 openings

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About Katalyst.ph

Katalyst.ph represents a network of family offices as a marketing and engagement front-end in the Philippines. These family offices are venture builders who build Filipino startups that are changing the world. Comprised of a team of dedicated professionals, Katalyst evaluates startup opportunities based on their impact to the local community. Katalyst.ph’s role is to build strategic partnership and investment opportunities for these startups to thrive. Though Katalyst.ph receives prospective business partners and associates abroad, the firm's focus is on serving the Filipino market first, with the goal of driving progress for the greater Philippines. Learn more about us at http://www.katalyst.ph/

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