Customer Service Consultant | APAC Region | Day/Midshift
John Clements Consultants Inc. (Professional Staffers Division)
- Taguig, PhilippinesOld Lawton Ave, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱22,000.00 / monthPHP180002200018000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-09-01T16:15:11.520667+00:00Job closed.
Job Description
- Acknowledge all internet enquiries within one (1) business hour.
- Ensure all customer information and commitments are accurately recorded.
- First option of customer response must be via telephone, email is the second option.
- Assess the size of the move to determine the appropriate sales path.
- Forward all information gathered to the relevant branch for immediate action.
- Where necessary a Service Proposal is to be issued to the customer within 24 hours of initial inquiry, with a follow-up call scheduled in the company’s operating system/s.
- Ensure robust sales follow up the process to convert the quotations into bookings.
- When required liaise with branch operations to maximize resource utilization when discussing acceptance terms with the customer.
- Weekly review of all leads/activities to identify trends and opportunities for improvement.
- Ensure all leads are captured and managed via the company’s operating system/s.
- Provide excellent service levels to all customers through the promotion of best practice, identification, and execution of training plans.
- Meet regularly with team members to identify progress and areas for improvement.
- Ensure daily inquiries are managed efficiently and in accordance with set KPI’s.
- Ensure all customer commitments are strictly followed up and completed on time.
Minimum Qualifications
- Open for undergrads as long as they have at least 2 years of experience in the BPO industry
- Day shift for the first few months (to be transitioned to mid-shift/nightshift eventually)
- LOB: Logistics (for APAC region)
- Recruitment hub: Enterprise Center, Ayala Avenue cor. Paseo de Roxas
- Hired employees will be based in their new office in BGC
- Ability to offer solutions
- Excellent organizational, planning, and prioritization skills
- Strong analytical, problem-solving, and negotiation skills
- Excellent interpersonal and communication skills
- Microsoft office savvy
Required Skills
- MS Office
- Sales and Marketing Knowledge
- Customer Service
- Technical Skills
- Typing
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Office Address
- Bonifacio Global City, Taguig, NCR, Philippines
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About John Clements Consultants Inc. (Professional Staffers Division)
Professional Staffers has a wide range of solutions for clients and candidates. We take pride in providing unrivaled services to various multinational and respected client companies, whom we have served for over 40 years.
Being a client of John Clements’ Professional Staffers Division entails so much more than availing of a recruitment service. We prioritize finding the most suitable individuals and teams for your company, evaluating the strengths and capacity of each potential candidate, and molding professionals to become competent and prepared to meet the highest corporate standards. With our background and expertise at large-scale staffing, we guarantee that every candidate is screened and assessed to fit your company perfectly. You’ll also be part of a big community of clients, get an inside look at current and foreseeable job trends, and enjoy a lasting partnership with our team of talent acquisition champions.
As a candidate under Professional Staffers, you are connected to a world of employment opportunities in a wide range of industries, both within the country and overseas. You will be supported by a pioneer in the industry, and expertly guided through the entire recruitment process. Allow us to be your guide along this epic and memorable journey, and rest assured your career is in very good hands.