Technical Support Specialist  


  • Pasig, Philippines
    7F Hanston Building, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 5 years ago

Job closed.

Job Description

  • Responsible for providing distinctive 2nd level of client service experience to clients.
  • Monitoring and handling of issues and concerns with the core servers properly
  • Effectively handle the resolution of customer issues.
  • Acknowledge, evaluate and appropriately handle incoming calls and emails from customers.
  • Apply job knowledge to provide accurate and up-to-date information.

Minimum Qualifications

  • Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor’s Degree in Computer Science/Information Technology/Engineering (Computer/Telecommunication), or equivalent
  • Hardware:
    • Strong technical skills and well versed in all common computer problems including e-mail client set-up, wireless networks, internet, viruses, LAN, and other related errors.
  • Software
    • Knowledgeable in
      • Email/Web Hosting environment
      • LINUX, UNIX and SQL is a plus
      • Wordpress is a plus
  • Customer Care
    • Outstanding communication skills to relate with clients, team members and support workers
    • Must be able to assist and handle client’s complaint properly
  • At least 1-3 years of working experience is required for this position
  • Applicants must be willing to work in shifting schedule

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Free Lunch or SnacksFree Lunch or Snacks

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
7F Hanston Building, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines
1 opening

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About iManila

Since our inception in 1996, iManila has built a solid reputation as one of the country’s most reliable providers of full-service web and digital marketing solutions. Backed up by more than 20 years of experience, you can trust us to deliver only the best when it comes to web and applications development, digital marketing, hosting solutions, and BPO services. iManila was founded on January 12, 1996, by brothers dreaming of a better world through technology, together with their business partners. In its MORE THAN 20 YEARS of committed endeavors, iManila has evolved from providing simple dial-up internet services to embracing the dynamic concept of its digital ecosystem, providing end-to-end solutions from Hosting to Web Programming to Digital Marketing. This signaled the completion of an evolutionary cycle that has allowed iManila to adapt to changing economic situations, market behavior, and consumer preferences.

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