Customer Service Representative | Insurance Support Analyst for US Account
IDC Manpower Services
- Taguig, PhilippinesBGC, Taguig City, 26th Street, Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-01-01T16:00:00+00:00Job closed.
Job Description
- Analyze customer’s complaints and recommend solutions.
- Discuss with customers on calls/chat/email and provide information on the company’s products and services.
- Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
- Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
- Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
- Communicate changes or adjustment in policies to clients.
- Offer information about price quotes to prospective customers.
Minimum Qualifications
- With At least 6-months experience in BPO Industry;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Open to work on graveyard shift;
- Amenable to work in BGC, Taguig Area;
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- BGC, Taguig City, 26th Street, Bonifacio Global City, Taguig, Metro Manila, Philippines
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About IDC Manpower Services
IDC (Integrity, Dependability and Compassion) Manpower Services, Inc. is a strategic Philippine-based partner for local and global enterprises needing human resources. We seek, develop, and deploy wholly-engaged professionals from the Philippines.
We are committed to setting the highest standards of ethics, integrity and professional excellence within the recruitment services industry locally regulated by the Private Recruitment and Placement Agency (PRPA) with license no. M-13-01-073.
A wide range of clients in various industries partner with IDC to fill their diverse need of employees across different functions with skilled individuals who they can trust and depend on.